AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. For a reconciliation of non-GAAP financial measures to the most directly comparable GAAP financial measures, please see Upland’s earnings press releases filed on Forms 8-K with the SEC and on the Investor Relations section of Upland’s website at investor.uplandsoftware.com. Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration solution for … Upland InGenius, Ottawa, Ontario. AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based enterprise work management software, has acquired InGenius, a … According to the CEO and Chairman of Upland Software, Jack McDonald, with InGenius, Upland can extend its leadership in the Customer Experience Management environment. See what you can do with Upland. All rights reserved. synopsis: Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity. To discuss Upland’s acquisition of InGenius with an Upland executive, please submit a request for more information. I’m a CRM and contact center integration specialist, responsible for product development and strategy at AMC, a company I founded in 1995. synopsis: Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. Common Stock Quote. Perform problem solving, debugging, documentation and technical support of Upland InGenius CTI software products. InGenius needs no desktop install, centralizes user management and simultaneously integrates with The acquisition will help Upland offer a more personalized experience to customers. Anthony X. Uliano, Founder / CTO of AMC Technology. Adjusted EBITDA is expected to be between $78.8 million and $80.8 million, for an Adjusted EBITDA margin of roughly 37% at the midpoint, representing growth of 50% at the mid-point over the year ended December 31, 2018. Upland InGenius Computer Software Ottawa, Ontario 1,391 followers Expertly integrates existing business telephone systems into leading CRMs for an enhanced customer experience. All of Upland’s solutions are backed by a 100% customer success commitment and the UplandOne platform, which puts customers at the center of everything we do. The acquisition will help Upland offer a more personalized experience to customers. “Contact center leaders are looking for more comprehensive solutions to increase agent productivity with robust CRM integration,” said Mounir Hilal, Upland’s chief customer officer and executive vice president of Project and IT Management Solutions. InGenius Ranks on 2019 Growth 500 List of Canada's Fastest-Growing Companies OTTAWA, Ontario, … The … © 2021 Upland Software, Inc. All Rights Reserved. Leader in cloud-based solutions for enterprise work management software, Upland has announced its acquisition of InGenius. The addition of the InGenius GTI platform to Upland’s portfolio allows the company to provide a single pane of glass for all its CRM and voice data. “Upland’s new Contact Center Productivity solution suite enables a stronger performing enterprise contact center through increased agent productivity, a better omni-channel customer experience, and improved management command over agent experience.”. Join Mergr and gain access to Upland Software’s M&A summary, the M&A summaries of companies just like it, as well as recent M&A activity in the internet software and services sector. We use non-GAAP financial measures for financial and operational decision-making and as a means to evaluate period-to-period comparisons. To learn more, contact us at [email protected]. With Upland’s Contact Center Productivity solution suite, customers can solve critical pain points by implementing integrated agent productivity solutions including the InGenius CTI platform that provides a single pane of glass for all voice and CRM related data, RightAnswers for enterprise knowledge management, and Rant & Rave for frontline engagement capabilities and real-time sentiment analysis. Analyze, design and implement software solutions for InGenius CTI integrations. In October 2019, InGenius was acquired by Upland Software, and today, Dale is General Manager of Upland InGenius. Forward-looking statements include any statement that does not directly relate to any historical or current fact and often include words such as “target,” “believe,” “expect,” “anticipate,” “intend,” “plan,” “estimate,” “seek,” “will,” “may” or similar expressions. Privacy Policy, To view more details about this announcement, please refer to the. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, InGenius easily adapts to unique contact center needs. Upland is committed to providing valuable cloud-based enterprise work management solutions and now offers eight solution suites to enable users to win and engage customers, automate business operations, manage projects and IT costs, improve contact center productivity and share knowledge throughout the enterprise. Upland Software, a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centres. Ingenius Software Dublin, County Dublin, Ireland 2 days ago Be among the first 25 applicants Apply on company website Save Save job Save this job with your existing LinkedIn profile, or create a new one. InGenius' CTI platform We are unable to reconcile any forward-looking non-GAAP financial measures to their directly comparable GAAP financial measures because the information which is needed to complete a reconciliation is unavailable at this time without unreasonable effort. Upland Software acquires Altify, customer revenue optimization platform empowers sales & the extended revenue team to improve overall sales execution. Upland Software, Inc., a leader in cloud-based enterprise work management software, acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. Continuing its growth strategy, Austin's Upland Software said Tuesday that it has agreed to acquire InGenius, a Canada-based maker of communications software. Non-GAAP financial measures also facilitate management’s internal comparisons to our historical performance and liquidity as well as comparisons to our competitors’ operating results. Acquisition of InGenius establishes first Contact Center Productivity solution suite with native CRM agent communications, knowledge management, and customer sentiment analysis. Upland Software Market Opportunities, M&A and Geo Expansions In July 2020, Upland Software acquired Localytics, a provider of mobile app personalization and analytics solutions. Upland Software, Inc. (Nasdaq: UPLD) has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. News about Realtek( Company code:2379) “Contact center leaders are looking for more comprehensive solutions to increase agent productivity with robust CRM integration,” said Mounir Hilal, Upland’s chief customer officer and executive vice president of Project and IT Management Solutions. InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMS, with an enterprise-proven solution. With the addition of InGenius, Upland introduces an innovative Contact Center Productivity solution suite that that provides a single pane of glass for all voice and CRM data, along with enterprise knowledge management and customer sentiment analysis solutions to drive improved contact center efficiency and customer experience. Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. Austin, TX, USA, Oct 1, 2019 -- Upland Software, Inc. (Nasdaq: UPLD), a provider in cloud-based enterprise work management software, has acquired InGenius, a Computer Telephony Integration (CTI) solution for enterprise The … Upland Software, Inc. (Nasdaq: UPLD), a provider of cloud-based enterprise work management software, has acquired InGenius, a Computer Telephony Integration (CTI) solution for enterprise contact centers, the company said. Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity. Why Upland InGenius? Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity. 86 likes. “Acquiring InGenius allows Upland to deliver an end-to-end Contact Center Productivity solution suite that connects and automates many of the touchpoints that are critical to agent efficiency,” said Jack McDonald, chairman and CEO of Upland Software. This is Upland Software’s 6th transaction in the Software sector. 1-833-UPLAND-1 This is Upland Software’s 9th largest (disclosed) transaction. Now, Upland can offer the first knowledge-driven multi-channel solution suite that integrates contact centre and CRM platforms for a real-time customer experience. 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