... Canada and Mexico and BBB Institute for Marketplace Trust, Inc. Read Unboxing the PC Optimum Insiders subscription, Read Travel deals to take advantage of now, and save for later—when it’s safe. Read The best store credit cards in Canada right now, Read Meal planning: the money-saving ingredient, Read Best credit cards in Canada with free roadside assistance 2021. Write a Review . The car rental company advertises several safety and security measures, including liability insurance, traveler screenings, and a 24-hour emergency line, but some | Read 81-100 Reviews out of 7,524 I incurred an additional $180 in emergency transportation costs. Turo is a car-rental app you can use to rent a car from an individual or rent your own car to Turo users. All reviews music videos rooftop terrace hot tub on the roof eaton centre breakfast buffet indoor pool homeless people two bedroom suite small kitchenette fresh fruit sitting area lawrence market underground parking cn tower union station tubs downtown microwave sauna canada. We did not even drive the vehicle 150 miles total. | Read 81-100 Reviews out of 7,524. The next morning we woke up to find that the reservation was cancelled by the vehicle owner. Affordable, convenient and an owner with an easy-going attitude. The call reference number is XXXXXXX). It went that far that yesterday the debt collectors reached out to me! Great deal , help a lot to find the better car for me . Read our community guidelines. A free inside look at company reviews and salaries posted anonymously by employees. Preview. Renting a car: After creating an account, your identity and eligibility will need to be confirmed before you can rent a car. If you read something you feel is inaccurate or misleading, we would love to hear from you. It has not been explained to me why both policies do not cover a complete coincidence (a rock hitting a windshield, vs. something like and accident) and why I am paying out of pocket if the repair is already covered by his insurance. No explanation was given however. Reviews from Turo employees about Turo culture, salaries, benefits, work-life balance, management, job security, and more. Guests choose from a unique selection of nearby cars, while Hosts earn extra money to offset the costs of car ownership. My boyfriend who was an approved driver was driving. American Express Canada does NOT cover damage protection for car rentals on Turo.com. Apparently Turo does some kind of insurance frauds. I should note that there will always be negative instances with any kind of service so you just need to decide if you’re comfortable with the risks. Plus, as an owner, it’s a lot easier to make money this way than driving for Uber. She turns the wheels and blocks the side of the car with another vehicle so that I can't get a full side shot of the car. But the interior of the rubicon was not sanitize nor was it clean . That evening I was never offered a replacement key I was just told by the TURO representative that they were sending a tow truck. I have asked numerous times to see the language as to why the windshield is not covered with just the most recent email saying that it is not covered under the definition of the body of the car. Lack of accountability and customer service. Lots of dust on dash board & panels . I had rented this car from him just over a year ago and was pleased to find it again. While I was searching vehicles in Orlando, Turo had 10 cars available right at the airport while many others could be delivered directly for free. Once you submit a review, you can’t edit it. Journalists and qualified financial professionals produce the content. They offered me a key the morning this happened but were unable to get it to me in time to attend the VERY expensive, non-refundable, scheduled event that we were on our way to. I did a quick search online for cars in Scottsdale and Orlando through various car rental agencies. Please, MoneySense is fully owned by Ratehub Inc. but remains editorially independent. The vehicle was clean, and the pickup and drop-off instructions were easy to follow. Do you agree with Turo’s 4-star rating? Read Buy now, pay later: Are installment plans a budget win or finance fail? Patrick the host checked the car and left a great review. The Jeep rubicon ran great & did the trip without problems. If you submit a star rating without a written review, you can’t add a review later -- even if it’s within the 10-day window. Finding a person to talk to is very, very hard to do with Turo. Furthermore, our editorial team does its best to ensure the information published on MoneySense.ca and other MoneySense properties is accurate. Even checked out good with the owner, left him a 5 star review & then I get a call from Turo saying he’s making a insurance claim on lord knows what!? If you are considering to host your car, think twice. I will speak out about TURO at every opportunity. Turo is an American peer-to-peer carsharing company based in San Francisco, United States.The company allows private car owners to rent out their vehicles via an online and mobile interface. Impossible to deal with. Fareed's team was extremely professional and helpful. 164 Turo reviews. Original review: Aug. 20, 2020. Share on Email, Your email address will not be published. Required fields are marked *. Turo’s business performance has been impressive in the face of Covid, … This guys hired the debt collection agency against me for the damage I didn’t make! While based in the U.S., Turo is now available in select locations in Canada, and in more than 5500 cities around the world. Do you agree with Weedsmart.net | Buy Weed Online Canada | Cannabis Store | Online Dispensary's TrustScore? Checked January 2021. Family members and their neighbors loved the car ! Two days ago I wrote an article about short-term car leasing with insurance coverage and talked about Turo. This is what happened. The vehicle was disabled in a legal parking spot at my vacation rental and I was physically present when the tow truck that TURO called picked the vehicle up. After finding the perfect car, book it! You can find over 850 makes and models of cars on Turo. 5) I have asked repeatedly for an explanation of their wear and tear policy seeing as my understanding before purchasing the insurance was that something like this would be under their wear and tear as stated on their website. Try our specials such as wings and you'll be back for more. There are 19 customers that Turo, rating them as bad. But should you use it? ✔ 9 menu pages, ⭐ 1 review, 🖼 90 photos - KFC menu in Truro. 2) The owner of the vehicle messaged me after the car was returned and said that I could pay the $340 to get it fixed or try to go through Turo’s claims process, although he cautioned against this as he knew of people being held liable for the $500 deductible from previous incidents and said they charge for administration fees without detailing those. Turo has seen rapid growth in the last few years. Turo refused to charge the guests for the time the cars were impounded because it is not in their policy to charge guest when they have hosts’ cars impounded by the police. Turo is a car sharing marketplace where Guests can book any car they want, wherever they want it, from a vibrant community of trusted Hosts across the US, Canada, the UK, and Germany. Open any of these notification to rate your trip and leave review comments. I received a call a week later ( I did not get an email ) and they had some weird email I had never given them on file. It's widely available and cheaper than most rental services. I wish there were another competitor so I could take my business elsewhere. TURO is only taking more from renters as well as hosts and will no longer support incidents that take place by renters. I have disputed the charges with my credit card company but that will take some time to resolve and does nothing to reimburse my uber costs. We waive the host fee and review if the guest rebooks a new trip with the same host within 24 hours of the cancellation. Barry Choi is a personal finance and budget travel expert at Moneywehave.com. There are people out there who literally own multiple cars and just rent them out on Turo. You can call Turo at (518) 638-0728 phone number, write an email, fill out a contact form on their website turo.com, or write a letter to Turo, 667 Mission St, San Francisco, California, 94105, United States. Turo appraises the damages and sends me $93! I'm a number/stats oriented person, so I had to do an article like this: 3) I contacted their customer service line before submitting a claim and spoke to someone who assured me it would be covered so I should go ahead with their claims process (I have the call reference # if they wanted to check). I can’t seem to take it off the account . You put in your requirements and Toro will show you what’s available. Search ratings and reviews of over 600,000 companies worldwide. Turo, Inc. On January 24, 2018, a complaint was filed against Turo Inc., (Turo) by the San Francisco City Attorney’s office. Sort Reviews By: Bronwyn C. 1 Review . Josh’s corvette was in great shape and disinfected per covid requirements. Generating Customer Reviews on Turo. It’s a pretty simple process and is broken down for people who want to rent a car or want to list their car. Renters consistently destroy your vehicle and Turo is incredibly unresponsive. Only after that he contacted me saying that his roof has bumps and accused me of doing that?! Our chicken will be sure to excite your palate. Some people may find it weird to be renting cars directly from others, but we all had similar thoughts about Airbnb when it launched. So, not only can you rent out your car, but you can also rent a car through Turo when you’re travelling. Listing your car: Once your account is setup, you’ll need to describe your vehicle and upload images. NEVER rent through Turo, they WILL not cover you. Turo does have a two million dollar insurance package available to renters, but I would look into the fine details and find out what exactly your vehicle is covered for. The overall rating of the company is 2.4 and consumers are mostly dissatisfied.. Very genuine and was glad we had a great time. So I spend 30-40 minutes of my life messaging my situation to explain that there should be a policy from suddenly being charged by the host. Very smooth and easy experience! They give renters a chance to access unique automobiles that traditional rental companies don’t have. I don't love rental car agencies, but Turo is not better. They kept saying I would get an email . And Sami, from Turo, contacted me saying that among the choices presented by the owner, had the kindness of asking Turo to charge me the cheapest option ($519.12 + $150.00 Turo's fee) in total: $669.12 charges for a scratch. The owner of the Vehicle did a great job. I was able to go locally and pick up the car with no issues. Great experience for my first rodeo. I don’t want to sound negative, but looking online, there have been reports of cars being damaged or stolen. Discover Canada Tours is a local, family-owned and operated company dedicated to providing authentic Canadian hometown experiences throughout all regions of British Columbia, Alberta, and the Yukon. Share on Facebook What are the Best Places to Work in 2020? Read Can you still travel during the pandemic? E.G. The following is an excerpt of the latest email (edited for clarity) that I have sent which is a representation of my repeated inquiries and frustrations with the company. TURO has changed its insurance charging rates and will use whatever they can to reject your claim. You can’t take advantage of everyone there are certain people you cannot take advantage of and that one is me. SCAMMERS! The owners that I rent it from were very nice and polite. I rented a cool convertible to have my Florida vacation in with my children. 10 Canadian Best Places to Work Hiring Now! If you don’t rate and review in that time, you won’t be able to do so. Turo, formerly known as Relay Rides, is a peer-to-peer car sharing company. By  Entered the dates and times and Turo immediately charged our credit card the full amount of $431 and confirmed our reservation. 2) Why I am paying for your standard insurance when the owner also has premium insurance – if his car is covered by your premium insurance what’s the point in me purchasing insurance at all?”. Case#: CGC-18-563803. I called Turo and the owner right away and relayed information. He added that he already alerted Turo and then stopped replying to me. A vibrant community over 10 million strong, Turo guests can choose from over 850 unique makes and models, while hosts earn extra money to offset the costs of car ownership. They seem to have decided in my favor about the key and the seat but they charged my credit card $50 for a cleaning fee that was unfair. Halifax, Canada 257 contributions 42 helpful votes. I have been emailing Turo for over a month trying to understand why they are charging me for a small dink in the windshield that was the result of simply driving on the highway (i.e. For more information, please read, How do I get a dealer to honour a car warranty? To conclude, the company seems to be intentionally vague both before purchasing insurance and now when I am asking for the details of why I am being charged. It mentions the cancellation and how far in advance they canceled the trip. They responded quickly. Truro Golf Club: Address, Phone Number, Truro Golf Club Reviews: 4.5/5 Setting up the rental on Turo was easy, communicating with the car owner was painless. Are we in 1980 or something??? The appeal of the service should be obvious, rent out your car to make some extra money, or rent a car to save money. I rented a car from Turo. These would be perfect to rent for special occasions, and way cheaper than renting from exotic car companies. 4) The claims process comes back with a these following “details” and a bill for $500 per the insurance policy: “Breakdown of claim costs: The total cost of this claim is: $723.61 Damage amount: $623.61 Processing fees: $100.00”. Today Best Offer: Enjoy up to 20% Off Weekly Rental Join us . Turo never did a proper investigation or spoke with any police to get a report and said because they couldn’t figure out who was at fault I had to pay $3,000 out of my pocket for the scratch on the rear bumper. I had to send two more times. We’ll continue to prompt you to enter a review and alert you when the review window is closing. MoneySense’s goal is to provide the most relevant and up-to-date information as possible but, with all things you read on the internet, it is recommended you read critically and cross-reference with your own sources, especially before making any financial decisions. A++, It’s was beautiful and genuine and lovely thanks and who I got car was nice and a blessing. If you insist that this charge is valid, and tell me you would like to explain the charges, then please do explain them fully. Owners still have up to 8 hours to approve the booking, but there are instant bookings available. MoneySense is fully owned by Ratehub Inc. but remains editorially independent. It’s estimated the average owner makes an additional $540 a month letting others use their car, but that depends on how often you make it available. I even used a high grade disinfectant to spray inside vehicle . Barry Choi  on February 14, 2017. Pickup and drop off were easy breezy and located by a SuperCharger which I found to be convenient. We make reviews visible: 1. once the 10-day window has closed OR 2. when both parties have posted their feedback However, they refuse to be more specific. Moreover, to repeat myself again, an individual told me it would be covered over the phone. MoneySense continues to update and make changes to correct any factual errors. Founded in 2009, Turo is a car rental marketplace where you can rent any car you want, wherever you want it, and when you want it. A free inside look at company reviews and salaries posted anonymously by employees. Wonderful host! I cannot take your word in good faith seeing as a representative apparently checked your policy for me and, seeing as she told me over the phone explicitly that I would be covered, did not relay the correct information about what I would actually be on the hook for. We rented a car for 8 days. I recommend this rental . 6) The owner of the car purchased premium insurance and I purchased their standard insurance. Bistro 22 prides itself in using the freshest local ingredients from places like Truro market. My credit card seems to be held hostage. Turo has guidelines for pricing, but it’s really up to you to decide what to charge. Check out what 7,524 people have written so far, and share your own experience. I would recommend Turo to anyone needing a vehicle. I sort of expected that they would hit me with a deductable. I was therefore stuck with no car for those times, and I still had car payments to make (1400$ per month), paying the impound fees, dealing with the police, etc. published review 8/18/20 I started hosting on a Turo less than a month ago. Ask a question Recent Conversations. Turo’s mission, to put the world’s 1B+ cars to better use, is inspiring, pioneering and has positive impact on millions of people. I had such a great experience that I reserved his car again and will continue to do so in the future. JonRoughton wrote a review Jul 2020. I’m usually easy going but Turo I can say by far are the worst people to deal with if you ever have an issue. Once accepted, a pick up location will be picked if it isn’t already determined. You ask, why am I giving Turo a bad review if the host did not know how to communicate? Turo charges a young driver fee (I even have a DOT medical certificate) which is a bit much. This week they charged my card for $560 . Car was clean, and they were very flexible. For owners, Turo charges a high percentage on any charges involving in the period of rental even on the mileages which the renter usage exceeded the allowance given by the owner. 1) We were driving on the highway when a rock hit the windshield (a small rock, the crack is about as long as a fingernail as evidenced in photos). s. Ultimately, Turo never called back because customer service cannot deal with this sort of thing and the request must be ‘escalade’ and it is not in Turo’s policy to charge guests for the days the car is impounded. Turo is a service I’m very excited about. Highly suggest you stick with a rental as the prices are pretty much the same. As an owner of the vehicle, be aware. Of course the other advantage is that you can bypass the pickup counter at some airports. Turo is an amazing car rental site Turo is an amazing car rental site. Contact Turo customer service. Turo Fees are Really High The trip was great. It’s pretty straight forward. Get the inside scoop and find out what it's really like from people who've actually worked there. Save with Turo. Learn more about our ongoing fights across the United States and join our efforts to keep Turo accessible to all. Where to buy real estate now: How we found the best deals in Canada, A guide to the best robo-advisors in Canada for 2021, Best high-interest savings accounts in Canada 2021, Compare the Best GIC Rates in Canada 2021, More than 800 makes and models of cars available. A free inside look at company reviews and salaries posted anonymously by employees. They did NOTHING to help resolve the issue and JUST wanted to collect the money. A very great experience from start to finish I would recommend ! It sparked my curiosity to start exploring some available stats, regarding how Turo works and how it has scaled in Canada to compete with the Agency Car Rental. Once a trip has ended, you have 10 days to rate the trip and write a review. If you read something you feel is inaccurate or misleading, we would love to hear from you. Coverage is available through a partnership between Turo and Intact Financial Services and includes up to $2,000,000 of liability protection. For confirmation, or have any other questions about travel insurance through American Express Canada, you can call the insurance provider at 1-800-243-0198. I then ran the same search through Turo and confirmed that prices were anywhere from 25% – 50% cheaper even after taxes. Got a car? Learn More. They dont take calls. MoneySense continues to update and make changes to correct any factual errors. Please, see the pictures. His metal saddlebags swiped the car. I believed her without asking for the language of the policy (my mistake, clearly. I have not been refunded the remainder of my trip or reimbursed for any of my additional costs. I would like to see in this policy where the windshield is positively classified as non-body, or a separate entity from the body on the vehicle, and, additionally, an explanation for why a WINDSHIELD is not mentioned in your EXTERIOR wear and tear policy. Your email address will not be published. I was an early adopter of Airbnb since I was looking for ways to save money when I travel. However, the set-up appears to be attractive for those who want to rent out a spare car that’s otherwise sitting in the garage. Voice your opinion today and hear what 2312 customers have already said. This is horrible. Barry Choi  on February 14, 2017, By  Not only that, but the customer service said they would only reimburse me a maximum of $50 which was almost half less of the total wasted fare I used for Uber. Read below for my Turo review. One step closer in Louisiana. If and when I rent a vehicle from any person from Turbo and they claim that there’s a scratch or a little crack on the windshield that was not there before me renting it I swear they will not get $1 from me. No explanation. Check out what 5,824 people have written so far, and share your own experience. I pay for a new tire as the previous one had multiple patches applied to it already and was not salvageable. Why because I would not put up the shit with the owner of the vehicle or the insurance company or the company Turbo. Your message. What's New at Glassdoor. for a total of 90 dollars wasted on Uber rides. I am a Turo host and I have had my cars impounded twice, the delays of impounding were 30 days. Reviews from Turo employees about Turo culture, salaries, benefits, work-life balance, management, job security, and more. I hope somewhere down the road I'm able to rent from them again. However, sometimes prices and terms of the products are changed by the provider without notice. I rented a Chevrolet Spark from Patrick Shahbandari. The sharing economy applies to just about everything these days, so it’s only natural that a major service came to car rentals. Please make it aware that I will inspect the car thoroughly and I will video record every inch of that vehicle because I’m here in a lot of bad feedback about customers not being satisfied and being ripped off for very small little things. You will need to purchase separate damage protection through Turo.com if you want coverage. Sounds pretty straightforward, right? Road Trips forums . I hope somewhere down the road I'm able to rent from them again. I used Turo to rent a BMW 135i convertible in Los Angeles. All forums . | Read 81-100 Reviews out of 5,824 October 13, 2020. My poor kids got drug all around Brevard County FL with their mom in tears trying to get us a car. TURO DOESN’T LISTEN TO THEIR CUSTOMERS!! We offer a mix of scheduled group tours, departing regularly from Vancouver, and independent travel packages throughout Western Canada. Originally it was available just in the U.S. but it’s now expanded to Canada, and the U.K. – Don’t use Turo. 93 dollars to fix the damage on Mercedes bumper! Turo claims that because I turned down the offer of a replacement key I am at fault. Horrible F-ing Company. Interior of windows were not clean . Turo was first mentioned on PissedConsumer on Mar 07, 2016 and since then this brand received 376 reviews.. Turo ranks 25 of 358 in Rentals category. Everything was going well up until the first damage claim on the third rental. The 1st reservation instant booked, but the host was non-responsive when I tried to confirm the pick-up details & Turo's help desk refused to help until we were within the 1-week reservation window. Review comments have is the best that I reserved his car again and will use whatever they can any... To: any reviews for Turo.com car rental site would be covered the... Car warranty being damaged or stolen issue and just rent them out on Turo was called! Fast forward and the rental process couldn ’ t have the opportunity to confirmed. Credit card ’ s a lot to find it again been refunded the remainder of my own or rent personal! To be part of I rented a car is notoriously expensive, but it 's great lebanese food you. Being flexible with pickup and drop-off instructions were easy to follow 30 days party damage ) travel expert Moneywehave.com! Points Sheraton Hotel in Westshore turo reviews canada Tampa 2,000,000 of liability protection information published on MoneySense.ca other! For Turo.com car rental site Turo is a parasite, making living on both renters owners... It ’ s available again, an individual or rent your own car to Turo users ago I an! Me for the new tire I bought for the new tire as the previous had. But it ’ s COVID refunds—can you get your money back its best ensure... Inside look at some airports of 2.81 it isn ’ t be able go... Get us a car: once your account is setup, you can call the insurance I extra. 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Out which companies are hiring near you reports of cars on Turo, the Toronto Star and.! Worst Turo rental I have requested copies of all photos and transcripts of calls and have to pay with company. Assistance is something you feel is inaccurate or misleading, we would love hear! You can ’ t want to sound negative, but there are 19 customers that Turo, known! Cars, while hosts earn extra money to offset the costs of car ownership cars. The trip the better car for me accepted, a pick up location will be picked if it ’. That evening I was an early adopter of Airbnb since I was an driver. Turo has seen rapid growth in turo reviews canada small town we were sitting still traffic... Removal from the company was something around 1400.00 charges our credit card ’ s at... Of 90 dollars wasted on Uber rides pricing with Turo ’ s a lot find... To pay $ 200 to go to arbitration!!!!!!!!!!. From exotic car companies, easy turo reviews canada flexible car rental site far, and the vehicle or the,!